DELIVERY

Delivery Charges
• Guitars, amplifiers, packages, effects etc: £10.00
• Strings (any quantity): £3.00
• Drum Kits £25
• Surcharges (Island £12)...(Northern Ireland £12)...(Saturday £25)

• Charges are per order, NOT per item, so no matter how much you order, it costs the same!
• All orders received before 12 noon are despatched same day.
• Orders received after 2pm on Friday are not despatched until Monday morning and therefore will normally be received on Tuesday.

How we deliver........Citylink
• All orders (except strings and small accesories) are shipped by Initial Citylink and are insured against loss or damage until signed for by you. All orders placed before 12pm are dispatched same day, for next day delivery.
• Delivery is a Next Day (Monday - Friday) service anytime up from 9.00am up to 5.30pm (UK-Mainland Only). No deliveries are normally made on a Saturday or Sunday, although Saturday delivery can be arranged for an additional charge of £20, this is only possible on phone orders.
• It is advised that you inspect the items for damage before you sign for delivery.
• If you are not at home when the delivery driver calls, he will post a card through your letter box to advise you of the parcel number and phone number to arrange another time of delivery.
• Our couriers will attempt 2 deliveries - after this, the package/s will be returned to our warehouse and you will be credited for the cost of the goods but NOT the shipping charges.
• Sorry! but for security reasons it is not possible for you to collect from the courier depot, the goods must be delivered to you at your home address.
• If any items are damaged in transit we require to be informed within 24 hours of delivery, either by email or by phone, quoting your order number

And for small orders......Royal Mail
Most string and accessory orders are dispatched by Royal Mail. We have found this to be the most efficient and cost effective method of sending smaller packages.
We have found that most packages dispatched before 1pm get to their destination the next day.