Your order will be dispatched using Royal Mail or one of our nominated couriers. Our delivery method will depend on your location and the total weight or value of the goods you order. Orders are dispatched Monday-Friday and deliveries are normally made Monday-Friday between 07:00-18:00. We are unable to give a specific time for delivery unless you have contacted us to request a timed delivery for which an additional charge will be made.
Your order will normally be delivered within 2-5 working days* from the date your order is dispatched.
Your order will normally be delivered within 26 working days* from the date your order is dispatched.
*During busy periods - and for specific promotions - delivery times may be longer than stated.
Please ensure that someone is available to sign for your delivery, or include instructions with your order for leaving with a neighbour. Please note that if your delivery is sent using one of our nominated couriers it will not be left without a signature unless we have received your instructions to the contrary. In the event that your delivery cannot be delivered, a card will be left showing that an attempted delivery was made. A second attempt will then be made to deliver the parcel, usually the next working day. If the second delivery attempt us unsuccessful a card will again be left, indicating at which depot the parcel can be collected or where arrangements can be made for re-delivery.
We shall not be liable for any failure to deliver, or for any loss or liability whatsoever arising from such failure, if we fail to deliver due to circumstances beyond our control.
We offer free delivery on selected items, and if the total of your order (excluding any delivery, packaging, insurance and other relevant charges) is over £200. This offer is valid only on deliveries to UK addresses.
When ordering goods from Village Music for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Cotswold Valley Fine Foods, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Generally, customs forms for international packages will list the value of the contents of your order by product type.
Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
We may provide certain order, delivery and product information, such as titles, to our international carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked "Gift" but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Collecting In Store
Orders can be placed and paid for online and collected in store, but we must be notified before placing the order. Contact us for more information.